FAQ

Minimum age

To enter the event, you must be 18 years old at the time of the event.

Refund Policy Cashless

You can request a refund of the amount that's left on your cashless card/bracelet via this link  

A refund fee of 1.50 euros will be charged.
You can request a refund from Monday, November 25, 2024 until Friday, December 6, 2024 - 23:59 CET.
You will not be able to ask for a refund after this date.

REUSABLE CUPS

During this event , reusable cups will be used.

How does it work? 
‍Each reusable cup has a unique chip. When you buy a drink, you pay a deposit for the cup. After payment, the chip links the cup to your cashless card/bracelet. When you return the cup at a cup return point, the chip is automatically registered. 

Any other questions?

More information will become available closer to the event. If you do have other questions, you can use the following contact form: